FAQs

Our current promotion is：
Order over $80 get 18% off 丨 code: GET18
Order over $130 get 22% off 丨 code: GET22
Order over $200 get 28% off 丨 code: GET28

The latest promotion information is subject to the website display

No tax is needed for you to pay. All prices on AF Case website are with taxes included.

AF case has no extra charge.

Free shipping on orders over $40, otherwise $7 shipping will be charged.

If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

Yes. We value your privacy and the importance of security in online transactions. AF Case takes all necessary security measures to protect your credit card and other confidential personal information. AF Case does not share this information with any other organizations.

If your payment has failed, you need to place your order again. We’re not able to recover the order. So in order to avoid this situation, we suggest checking the following carefully when placing a new order:

1) Your order information (e.g., phone number, email address) before submitting your order; if you are shipping to a business address, make sure to put your name on the order.
2) Card details to make sure the information is correct (e.g., the expiry date and your billing address).
3) You card security code (the three-digit number on the back of your card).
4) If your card issuer declined your payment. The reasons for this are not disclosed to us, so you will need to check with them.
If you have checked all of the above and still fail, try paying with another card or form of payment.

You can also view our detailed payment instructions page.

Stock orders will be processed in 1-3 business days. As we will take every customer's order seriously, from processing the order to carefully packing, each order before shipment will go through our multiple review confirmation.

We will ship your products as soon as possible. Sometimes your items have been shipped, but we have not uploaded the shipping information yet. Please be patient. We will upload it soon.

You will receive email or SMS with tracking number and tracking link to keep you up-to-date about the transit status of your order. You can also visit our order tracking page for shipping information.
If you still have questions about your order, feel free to contact us via e-mail at support@afcase.com

This means that the tracking information hasn't been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement for a long time, please feel free to contact our customer service via email: support@afcase.com or by submitting a support ticket for assistance.

The average estimated shipping time will be 5-10 working days. It may vary depending on the weather, distance, whether someone at home when order arrives and other force majeure.

Orders can be canceled before shipment. While they can't be canceled once shipped out. To cancel your order, please contact us online or email us via support@afcase.com

You can request changes by contacting support@afcase.com before your order ships. However, orders that have already been shipped cannot be modified.

AF Case customers enjoy 30 Days return policy. That means you can apply for return within 30 calendar days. You can refer to here for more detailed information.

AF Case will bear the back to warehouse freight fee to the customer due to product problem. But due to your own problem, you are responsible for the fee.

Refunds will be processed to your original account in about 7-14 business days, depending on the bank or credit card issuer.