We Are Hiring Customer Service

Representative Responsibilities:

• Resolve customer complaints and questions via phone, email, mail or social media.
• Give customers information about products and services.
• Listen to customer issues with great empathy and offer solutions.
• Reach out to customers and verify account information.
• Assist with placement of orders, refunds, or exchanges.
• Answer and make phone calls, solve any problems related to product knowledge or logistics/shipping problems.
• Take orders, and process returns.

Representative Requirements:

• English native speaker, based in the US/ Canada/ Europe.
• At least 8 hours a day, 5 days a week of working time.
• High school diploma, general education degree, or equivalent.
• Comfortable using computers.
• Experience working with customer support.
• Excellent verbal communication skills.
• Ability to stay calm when customers are stressed or upset.

Send your resume to: collabs@afcase.com

We Are Hiring Content Specialist

Representative Responsibilities:

• Writing blog posts, social content, etc. as needed.
• Ensure that your blog content conforms to SEO best practices and is engaging, accurate, and follows project guidelines.
• Share weekly content through social media platforms, ensuring that all posts adhere to guidelines and objectives.
• In a professional, engaging manner.
• Strong editing and proofreading skills.
• Make requested revisions as necessary.
• Review daily reports and address necessary issues.

Representative Requirements:

• Similar experience.
• Requirements And General Skills.
• Very detail oriented.
• Positive attitude and strong work ethic.
• Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).

Send your resume to: collabs@afcase.com